Request account deletion
Parents can request permanent deletion of their KidsGain account and associated Hero profiles. Use the form below to request a confirmation link sent to the parent account email. The link expires after 30 minutes. Opening the link does not delete data; you must explicitly confirm deletion.
What deletion covers
Deletion includes the parent profile, Hero profiles, missions, rewards, progress, device associations, policies, and associated telemetry, except information that must be retained for security, fraud prevention, legal claims, or another documented legal obligation. Any exception and retention period will be explained.
Other requests
You may also request access, correction, portability, restriction, objection, or withdrawal of consent. Identify the parent account email and the Hero profile concerned; do not send passwords, login codes, or unnecessary child information.
Verification and timing
We may verify identity and parental authority before acting. We will respond within the period required by applicable law and will notify relevant processors where required.
Delete your KidsGain account
Request a confirmation link using your parent account email. No app installation is required. Deletion removes your account, owned child profiles, app and domain activity, missions, rewards, device sessions and family links from the live database. Other parent accounts remain. Unpair devices and remove KidsGain device-control permissions before deleting; offline devices cannot immediately receive server changes.